As a small business our income is based solely upon the Barber services provided to you, our clients. In return our expectation is that you the client, will make every effort to be keep your scheduled appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our valued clients as efficiently and effective as possible given the limited amount of available appointments per week.
1 hour advance notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. Two consecutive cancellations in less than a 24 hour period or more than 3 cancellations in a 6 month period will cause a client to lose their online scheduling privileges and we reserve the right to refuse future services to the client.
Failure to completely show up for a scheduled appointment without canceling it online, or without first contacting us by way of telephone, we reserve the right to charge 50% of the total cost of the service to the credit card we have on file for client. We also reserve the right to refuse future service to the client.
To ensure that we deliver the best possible haircut, shave and customer service to our clients, we have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for us to comfortably complete your services. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and we reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.